ELEX WordPress HelpDesk & Customer Ticketing System
by ELEXtensions · WordPress.org page · Website
ELEX WordPress HelpDesk & Customer Ticketing System has 300+ active installs on WordPress.org and 24,588 downloads all time. We have tracked it since September 4, 2026; download trends appear after 30 days of data. The last update was on May 20, 2026, tested up to WordPress 6.9.7.
ELEX WordPress HelpDesk & Customer Ticketing System at a glance
Is ELEX WordPress HelpDesk & Customer Ticketing System well maintained?
Features
The feature list from the plugin's own readme on WordPress.org, trimmed to the essentials.
- Unlimited Tickets & Agents
- Simple & Intuitive Interface
- Custom Ticket Views
- Essential Triggers & Automation
- Email Piping
- Canned Responses & Rich Text
- Detailed Visual Reports
- Backup & Restore
- Easy Digital Downloads (EDD) Integration
- Pay For Support Integration – Accept Payment for the Support Services
- Agent Signatures using Addons
- Send SMS Notifications using Addons
ELEX WordPress HelpDesk & Customer Ticketing System reviews and ratings
7 reviews on WordPress.org, with the most recent ones as their authors posted them.
7 reviews
- 5★
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5
- 4★
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0
- 3★
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0
- 2★
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0
- 1★
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2
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Doesn't work
It doesn't work. The admin interface is nice, but I can't get it to send email to the customer who opened a ticket, and I can't get the customer-facing UI to work. It displays the form to create a ticket, but once the ticket is created, if you try to find that ticket, it's nowhere to be found. I can't add an agent. Email piping doesn't work. I can't edit the administrator's email to check to see if THAT is the problem. I reverted to the WordPress default theme, in an effort to see it the theme was a problem. STILL doesn't work. I give up. On to the next option...
Hello World Web -
Works really well
I am using the plugin for the last 2 weeks on 2 of my sites, and it works very well, and it is very easy to use and manage the tickets. Also, the support was very good when I had a question. So overall I think it is a very good plugin that definitely worth to try.
antritsos -
Amazing features for free
The plugin works great , i 've just a little problem with backend tickets visualization but i'm sure is solvable. It has a lot of free feature for a powerful ticket assistance for your store or website. Keep going!
enrimoizo -
Buggy
Out of the box it gives lots of PHP errors. Example: Warning: array_map(): Expected parameter 2 to be an array, bool given in wp-content\plugins\elex-helpdesk-customer-support-ticket-system\views\tickets\crm_tickets_v2_all.php on line 142
K3on -
My honest review about ELEX WordPress HelpDesk & Customer Ticketing System
ELEX WordPress HelpDesk & Customer Ticketing System - WSDesk is a best solution For helpDesx Although it is better to add some new features here, hopefully the developer will bring more new features in the future. But not to mention the customer support here, it is excellent in one word, they try to do all the solutions in a very quick time and they are very sincere.
stylyan -
Nice product - worked out of box, very flexible, good support.
WSdesk is a nice solution for a straight forward Ticketing System. It has most of the bells and whistles of other top ticketing systems i have looked at (email piping, flexible Form with Gravity interface, custom fields, CSV reporting, triggering options etc.). It is quite conveniently flexible and configurable. I chose Wsdesk because their support was better than the other ticket system I was considering. They say 24-hour turnaround, but most times, it's less than 8 hours (probably depends on your location). And they will stick with it until it's solved or answered reasonably - trust. Also they have a lot of experience in other applications (e.g. catalogue). Not just a one-hit wonder. You need to get the Premium version to get email/ticket support. I turned it on and most of it happily worked out of the box. But with these more sophisticated plugins, the premium support is worth the trouble of trying to hook everything up yourself. By the way, their documentation is quite good. Better than the other. The Premium version is reasonably priced for small and med businesses. It's a good 5-star product (and comopany) to check out.
tradersammy
Details
ELEX WordPress HelpDesk & Customer Ticketing System offers top-notch features for the best customer support experience.
The full description, screenshots and every review live on the WordPress.org page.
Tags
- helpdesk
- Support Ticket
- ticket system
- tickets
- woocommerce
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- Version
- 3.3.7
- Last updated
- May 20, 2026
- First published
- May 27, 2020
- Requires WordPress
- 3.0.1
- Tested up to
- 6.9.7
- Requires PHP
- 7.1.8
- Pricing
- Free, paid version available
ELEX WordPress HelpDesk & Customer Ticketing System FAQ
What does ELEX WordPress HelpDesk & Customer Ticketing System do?
According to its WordPress.org readme, ELEX WordPress HelpDesk & Customer Ticketing System offers Unlimited Tickets & Agents, Simple & Intuitive Interface, Custom Ticket Views, Essential Triggers & Automation and Email Piping.
How many active installs does ELEX WordPress HelpDesk & Customer Ticketing System have?
WordPress.org reports 300+ active installs for ELEX WordPress HelpDesk & Customer Ticketing System as of September 7, 2026.
Is ELEX WordPress HelpDesk & Customer Ticketing System still maintained?
Yes. The last release was on May 20, 2026 and it is tested up to WordPress 6.9.7.
Is ELEX WordPress HelpDesk & Customer Ticketing System free?
ELEX WordPress HelpDesk & Customer Ticketing System is free to install from WordPress.org. The developer lists it as commercial, so a paid version or paid add-ons exist.