","datePublished":"2021-06-11","author":{"@type":"Person","name":"atlantichealthcareproducts"},"reviewRating":{"@type":"Rating","ratingValue":5,"bestRating":5,"worstRating":1}},{"@type":"Review","name":"Out of date","reviewBody":"The plugin is severely out of date, yet the company claims to be integrated with Wordpress.","datePublished":"2021-05-26","author":{"@type":"Person","name":"hcarmody"},"reviewRating":{"@type":"Rating","ratingValue":1,"bestRating":5,"worstRating":1}},{"@type":"Review","name":"JavaScript errors still unresolved","reviewBody":"Same problem as a previous user, I have a persistent error showing in the DevTools console that hasn't been resolved using the latest version of the plugin (2.3.0). Uncaught TypeError: Cannot set property 'externalId' of undefined Same issue on a clean WP install so it doesn't look like like a conflict with another plugin.","datePublished":"2019-07-02","author":{"@type":"Person","name":"noddemix"},"reviewRating":{"@type":"Rating","ratingValue":2,"bestRating":5,"worstRating":1}},{"@type":"Review","name":"Very good plugin, just pay attention to quotation marks","reviewBody":"It took me some time to set it up, due to copy/paste quotation marks issues. Make sure you lose single quotation at the beginning of the code (self-explanatory) and change English paired quotation marks to neutral quotation marks (U+0022). Hope it helps.","datePublished":"2019-04-01","author":{"@type":"Person","name":"titonja"},"reviewRating":{"@type":"Rating","ratingValue":5,"bestRating":5,"worstRating":1}},{"@type":"Review","name":"Works great","reviewBody":"Works first time, not sure why the other reviewers are saying it doesn't.","datePublished":"2019-03-22","author":{"@type":"Person","name":"James Whayman [WildPress]"},"reviewRating":{"@type":"Rating","ratingValue":5,"bestRating":5,"worstRating":1}}]}
PluginScout

Freshchat — WordPress Live Chat Plugin

by freshchat · WordPress.org page

v2.3.4 Tested up to WP 5.8.15 PHP 5.2.4+

Freshchat has 1,000+ active installs on WordPress.org and 48,495 downloads all time. We have tracked it since September 4, 2026; download trends appear after 30 days of data. The last update was on December 27, 2021, tested up to WordPress 5.8.15.

Freshchat at a glance

Active installs
1,000+
Total downloads
48,495
Downloads, last 30 days
–
available after 30 days of tracking
30-day growth
–
tracking since September 4, 2026

Is Freshchat well maintained?

Support threads resolved
No open threads
nothing waiting on the WordPress.org forum
WordPress compatibility
Behind
tested up to WordPress 5.8.15, not yet with the current 7.1

Freshchat reviews and ratings

9 reviews on WordPress.org, with the most recent ones as their authors posted them.

All reviews
2.9 out of 5

9 reviews

5★
4
4★
0
3★
0
2★
1
1★
4

  • WORKS GREAT!

    <script> window.fcSettings = { token: "XXXXXXX", host: "https://wchat.freshchat.com" }; </script> <script src="https://wchat.freshchat.com/js/widget.js" async defer></script>

    atlantichealthcareproducts

  • Out of date

    The plugin is severely out of date, yet the company claims to be integrated with Wordpress.

    hcarmody

  • JavaScript errors still unresolved

    Same problem as a previous user, I have a persistent error showing in the DevTools console that hasn't been resolved using the latest version of the plugin (2.3.0). Uncaught TypeError: Cannot set property 'externalId' of undefined Same issue on a clean WP install so it doesn't look like like a conflict with another plugin.

    noddemix

  • Very good plugin, just pay attention to quotation marks

    It took me some time to set it up, due to copy/paste quotation marks issues. Make sure you lose single quotation at the beginning of the code (self-explanatory) and change English paired quotation marks to neutral quotation marks (U+0022). Hope it helps.

    titonja

  • Works great

    Works first time, not sure why the other reviewers are saying it doesn't.

    James Whayman [WildPress]

  • Not Working

    Can you please briefly explain how to set up this plugin in WordPress. I followed the steps as you mentioned but it's not working.

    imsuju

Where Freshchat ranks on WordPress.org

The rankings we track that Freshchat appears in, and how its position changed over 30 days.

Ranking WordPress.org placement Position 30 days
Best Live Chat Plugins #52 by tag, not in search #82 –

Freshchat alternatives

Plugins that solve the same problem, ranked by how closely they overlap with Freshchat.

All Freshchat alternatives

Details

Freshchat plugin is a seamless way to add your Chat to your website.

The full description, screenshots and every review live on the WordPress.org page.

Rankings Freshchat competes in

Tags

  • chat
  • freshchat
  • freshdesk
  • freshworks
Version
2.3.4
Last updated
Dec 27, 2021
First published
Sep 26, 2017
Requires WordPress
3.0.1
Tested up to
5.8.15
Requires PHP
5.2.4
Pricing
Free on WordPress.org

Freshchat FAQ

How many active installs does Freshchat have?

WordPress.org reports 1,000+ active installs for Freshchat as of September 7, 2026.

Is Freshchat still maintained?

The last release was on December 27, 2021, more than a year ago. WordPress.org shows a warning on plugins that go this long without an update.

Is Freshchat free?

Freshchat is free to install from WordPress.org. Many plugins also sell a paid version or add-ons.

Where does Freshchat rank among Live Chat Plugins?

Freshchat is #82 in the WordPress.org Live Chat Plugins ranking.