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NiroHelp

NiroHelp – AI-Native Helpdesk for Knowledge Base, Tickets, AI Chatbot, AI Ticket Responder and more

by NiroSuite · WordPress.org page · Website

v1.3.0 Tested up to WP 7.1.3 PHP 7.4+

NiroHelp has fewer than 10 active installs on WordPress.org and 918 downloads all time. It was downloaded 688 times in the last 30 days. The last update was on October 14, 2026, tested up to WordPress 7.1.3.

NiroHelp at a glance

Active installs
fewer than 10
Total downloads
918
Downloads, last 30 days
688
30-day growth
–
downloads vs the previous 30 days

Is NiroHelp well maintained?

Support threads resolved
No open threads
nothing waiting on the WordPress.org forum
WordPress compatibility
Current
tested up to WordPress 7.1.3, the current release is 7.1.3

Features

The feature list from the plugin's own readme on WordPress.org, trimmed to the essentials.

  • Front-end ticket form. [nirohelp_new_ticket], so customers never touch wp-admin
  • Form builder. Show, hide, reorder and require the built-in fields (subject, description, product, topic, urgency, order ID), and add custom text, number…
  • File attachments. Images, PDFs and ZIPs (10 MB by default) on tickets and replies, kept outside the media library in a protected folder, served only to people…
  • Eight ticket statuses, changing automatically when the client or an agent replies (see below), each change noted in the thread with who made it
  • Urgency and reasons. Four urgency levels (Low, Medium, High, Severe) and a reasons taxonomy showing why customers contact you
  • Agent queue. [nirohelp_all_tickets]: status tabs, search, filters (agent, product, reason, urgency, date), quick edit and a rich-text reply box
  • Client portal. [nirohelp_tickets]: each customer’s own tickets and conversations
  • Automatic assignment: random, round-robin or least-loaded, with a per-agent ticket cap, or off to assign by hand. See auto-assigning agents
  • Agents page. Each agent’s open and total tickets, an “At capacity” badge and a link to their queue
  • Roles: NiroHelp Manager, NiroHelp Agent and a minimal NiroHelp User for customers, alongside Administrators. See roles and permissions
  • Embeddable ticket widget: a theme-free “Need Help?” button and form for other sites, served from /nirohelp/tickets/embed/. See embedding the ticket UI

NiroHelp reviews and ratings

1 reviews on WordPress.org, with the most recent ones as their authors posted them.

All reviews
5.0 out of 5

1 reviews

5★
1
4★
0
3★
0
2★
0
1★
0

  • Great All-in-One Helpdesk

    NiroHelp is a really well-thought-out WordPress helpdesk plugin. I like how it brings the knowledge base, support tickets, and AI features together without making things overly complicated. The AI auto-responder is especially useful for handling common customer questions from existing documentation. The interface feels practical, and having unlimited agents and tickets is a big plus. Overall, a solid solution for teams looking to simplify customer support.

    Faysal Khan

Download and install history

883 downloads over the last 38 days. Snapshots taken daily from WordPress.org.

Downloads per day
NiroHelp downloads per day0255075100Sep 15Oct 3Oct 22Downloads per day
Active installs
NiroHelp active installs00.30.50.81Sep 15Oct 3Oct 22Active installs
Rating out of 5
NiroHelp rating01.32.53.85Sep 15Oct 3Oct 22Rating out of 5
Reviews
NiroHelp review count00.30.50.81Sep 15Oct 3Oct 22Reviews

Details

AI help desk: knowledge base, support ticket system, and an AI chatbot and auto-responder that answer from your own docs. Unlimited agents.

The full description, screenshots and every review live on the WordPress.org page.

Tags

  • AI Chatbot
  • customer support
  • helpdesk
  • knowledge base
  • Support Ticket

More from NiroSuite

Version
1.3.0
Last updated
Oct 14, 2026
First published
Sep 13, 2026
Requires WordPress
6.0
Tested up to
7.1.3
Requires PHP
7.4
Pricing
Free on WordPress.org

NiroHelp FAQ

What does NiroHelp do?

According to its WordPress.org readme, NiroHelp offers Front-end ticket form. [nirohelp_new_ticket], so customers never touch wp-admin, Form builder. Show, hide, reorder and require the built-in fields (subject, description, product, topic, urgency, order ID), and add custom text, number, File attachments. Images, PDFs and ZIPs (10 MB by default) on tickets and replies, kept outside the media library in a protected folder, served only to people, Eight ticket statuses, changing automatically when the client or an agent replies (see below), each change noted in the thread with who made it and Urgency and reasons. Four urgency levels (Low, Medium, High, Severe) and a reasons taxonomy showing why customers contact you.

How many active installs does NiroHelp have?

WordPress.org reports fewer than 10 active installs for NiroHelp as of October 22, 2026.

Is NiroHelp still maintained?

Yes. The last release was on October 14, 2026 and it is tested up to WordPress 7.1.3.

Is NiroHelp free?

NiroHelp is free to install from WordPress.org. Many plugins also sell a paid version or add-ons.