PluginScout

Nirweb support

by NirWp Team · WordPress.org page

v3.0.3 Tested up to WP 6.4.10 PHP 7.4+

Nirweb support has 800+ active installs on WordPress.org and 23,181 downloads all time. We have tracked it since September 4, 2026; download trends appear after 30 days of data. The last update was on December 5, 2023, tested up to WordPress 6.4.10.

Nirweb support at a glance

Active installs
800+
Total downloads
23,181
Downloads, last 30 days
–
available after 30 days of tracking
30-day growth
–
tracking since September 4, 2026

Is Nirweb support well maintained?

Support threads resolved
No open threads
nothing waiting on the WordPress.org forum
WordPress compatibility
Behind
tested up to WordPress 6.4.10, not yet with the current 7.1
One-star reviews
17%
2 of 12 reviews on WordPress.org

Features

The feature list from the plugin's own readme on WordPress.org, trimmed to the essentials.

  • Unlimited Tickets
  • Unlimited Agents
  • Unlimited Users
  • Unlimited Products
  • Unlimited Departments
  • Unlimited Pre answer
  • Agents can create tickets on behalf of users
  • Agents can view only their tickets or all tickets
  • Agents can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc
  • Users can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc

Nirweb support reviews and ratings

12 reviews on WordPress.org, with the most recent ones as their authors posted them.

All reviews
4.2 out of 5

12 reviews

5★
9
4★
0
3★
1
2★
0
1★
2

  • Beautiful, but....?

    The user interface is one of the best out there, but there is no documentation or user guide anywhere to be found. Moving on, sadly.

    vivies

  • کدنویسی افتضاح

    متاسفانه پر از باگ هست. چون در حال استفاده بود، مجبورم کلی باگ فاجعه ازش بگیرم ..تا بتونم ادامه بدم. به هیچ عنوان استفاده نکنید.

    sadeghpm

  • بدرد نخور

    افزونه دارای ایرادات فنی بسیار زیادی هست و حیف این همه زمان که برای نصب افزونه گذاشتیم و حیف این همه زمان که برای برنامه نویسیش گذاشته شده

    Mohammad Parsa

  • Lovie

    Grateful you created this plugin, it is amazing!

    neomie6011

  • Ability to select product for non purchase user

    Hi I doing this for pre sales question or product registration where user can select product even they did not already purchase item. Can you add this features? Thank you

    Faizal S

  • جالب و عالی

    خیلی جالب و عالی هستش امیدوارم همچنان به کارتون ادامه بدین. تشکر

    mohammadpoor

Details

NirWeb support is a great help desk and support plugin for WordPress with full support of WooCommerce

The full description, screenshots and every review live on the WordPress.org page.

Tags

  • helpdesk
  • support
  • Support Ticket
  • ticket system

More from NirWp Team

Version
3.0.3
Last updated
Dec 5, 2023
First published
May 11, 2021
Requires WordPress
5.0
Tested up to
6.4.10
Requires PHP
7.4
Pricing
Free on WordPress.org

Nirweb support FAQ

What does Nirweb support do?

According to its WordPress.org readme, Nirweb support offers Unlimited Tickets, Unlimited Agents, Unlimited Users, Unlimited Products and Unlimited Departments.

How many active installs does Nirweb support have?

WordPress.org reports 800+ active installs for Nirweb support as of September 7, 2026.

Is Nirweb support still maintained?

The last release was on December 5, 2023, more than a year ago. WordPress.org shows a warning on plugins that go this long without an update.

Is Nirweb support free?

Nirweb support is free to install from WordPress.org. Many plugins also sell a paid version or add-ons.