Returino

Returino at a glance

Is Returino well maintained?

• Public 2-step form, without leaving your site — no external platform and no customer account required
• Partial returns: the customer picks exactly which products and quantities to return, not the whole cart
• Strict server-side validation — products and quantities are read straight from the order, not from what the customer’s browser submits
• IBAN requested only when it’s actually needed (cash on delivery, bank transfer) — card payments are refunded automatically to the card, with no IBAN prompt
• The return reason is optional — the customer can submit the request without filling one in
• Rejection reasons: define a list of preset reasons, then on rejection pick one or type it on the spot — the (mandatory) reason is sent in the customer’s email…
• Per-category rules: exclude certain categories from returns (the legal exceptions to the right of withdrawal — art. 16 of OUG 34/2014) or grant them a longer…
• One active request per order: while one is in progress the customer can’t open another; after it’s resolved they can come back for the remaining items, and a…
• Instant durable-medium email confirmation with the customer’s name, order number, exact products and the exact date/time of the request — useful for any…
• The form page is created automatically on activation (if one doesn’t already exist) — nothing to set up by hand
• Dedicated “Returino” admin menu with all requests, real columns (Order, Client, Status, Items, Request date) and a status filter
• A clear approve/reject panel on each request — one click, without confusing “Publish”-style terminology