Richpanel — WordPress Live Chat Plugin
Richpanel – Customer Support Helpdesk & Chat
by Richpanel Team · WordPress.org page · Website
Richpanel has 100+ active installs on WordPress.org and 9,244 downloads all time. We have tracked it since September 4, 2026; download trends appear after 30 days of data. The last update was on February 19, 2025, tested up to WordPress 6.4.10.
Richpanel at a glance
Is Richpanel well maintained?
Richpanel reviews and ratings
7 reviews on WordPress.org, with the most recent ones as their authors posted them.
7 reviews
- 5★
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5
- 4★
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It says Free Trial but they charge without Notification
To try their free plugin they required me to register a credit card, the first day my account in their panel shows an invoice of $0 but after a while the bank notifies me that Richpanel made a charge for $395. They no longer respond in their chat or from their support email and I have evidence of all of the above. Incredible that this happens within Wordpress.
amunera -
Best customers support plugin / software ever
I have been looking for such a complex and well-functioning solution for managing my customers for a long time. This helps a lot. The team is fast, transparent, extremely flexible and endlessly helpful. I can only say the best about them. Impressive customer service, which is to be expected from a company dealing with these. 100/100 points
András Vargyas -
great extension for the best comms platform out there
Exactly what we needed. automatically identifies logged-in users inside the chat, very simple configuration
nordurljosahvida -
Best CRM I have found, easiest to use
We searched alot, we have over 2k customers emailing, messaging, commenting on our page and instagram it is impossible for us to keep up, we needed to streamline our communications. With this we integrated our 2 FB pages and Instagrams accounts, our woo commerce website, messenger and emails. We now can supervise our Virtual Assistant's activity overseas as well. Now we never miss messages, sales or worse, a customer who has a problem and really needs our attention. Some customers mention in a comment, then messenger us and email and it all comes in to the same place so we are not confused. If my assistant is replying, I can see what they said. We have a healthy list of canned text for responses for our VA and also are turning them into auto self serve responses in our website. It is so helpful that we can put the customers communication messages next to their data from our website so our we can see their order history, what they are shoping for.... its a very powerful tool. As we get really good with using all its features, I am sure we are ready to start scaling up our sales. We can handle the volume with this on our team. We had an issue with setting up our server with the emails. Our server is a little funny. Richpanel took the time to have a zoom meeting and help us through it. Quite excellent.
dylanthenewguy -
Automatically activates automated plugin updates in wordpress!!!!
As soon as this plugin is active automated updates are activated for all plugins and can't be deactivated. as soon as the plugin is deactivated again, I am also able to deactivate automated updates for plugins again. since plugin conflicts can occur when updating everything automatically we usually first test the updates on a staging environment. if everything works fine we update the plugin on our live site. this is not possible when richpanel is active. totally useless and bad behavior by the plugin!
gwlshop -
Complete Customer Service Solution
Fantastic product. Simple setup and allows you to automate the customer service process from end to end. I am so glad we found Rich Panel. We are using it across different project and it's eliminating the need for different systems in a big way. Support is also very responsive and helps you every step of the way!
jvas1704
Details
Free Live Chat & Help desk for WooCommerce. Integrate in 2 mins.
The full description, screenshots and every review live on the WordPress.org page.
Rankings Richpanel competes in
Tags
- bots
- chat
- customer service
- customer support
- live chat
- Version
- 2.5.4
- Last updated
- Feb 19, 2025
- First published
- Apr 23, 2018
- Requires WordPress
- 4.4
- Tested up to
- 6.4.10
- Requires PHP
- 5.6
- Pricing
- Free on WordPress.org
Richpanel FAQ
How many active installs does Richpanel have?
WordPress.org reports 100+ active installs for Richpanel as of September 7, 2026.
Is Richpanel still maintained?
The last release was on February 19, 2025, more than a year ago. WordPress.org shows a warning on plugins that go this long without an update.
Is Richpanel free?
Richpanel is free to install from WordPress.org. Many plugins also sell a paid version or add-ons.