ThriveDesk — WordPress Live Chat Plugin
ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Customer Support Ticket System
by ThriveDesk · WordPress.org page · Website
ThriveDesk has 100+ active installs on WordPress.org and 15,996 downloads all time. We have tracked it since September 4, 2026; download trends appear after 30 days of data. The last update was on September 2, 2026, tested up to WordPress 6.9.7.
ThriveDesk at a glance
Is ThriveDesk well maintained?
Features
The feature list from the plugin's own readme on WordPress.org, trimmed to the essentials.
- Collision detection: two agents never answer the same ticket
- @mentions and private notes your customers never see
- Canned responses for the answers you give every day
- Tags, labels and custom fields for routing and reporting
- Snooze, schedule a reply, and undo send
- Split a ticket in two, or merge duplicates
- Bulk assign and bulk close
- Automation rules: route by keyword, assign round-robin, escalate after a set time, enforce SLAs
- Reports for volume, response time, resolution rate and customer satisfaction (CSAT)
ThriveDesk reviews and ratings
13 reviews on WordPress.org, with the most recent ones as their authors posted them.
13 reviews
- 5★
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11
- 4★
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Seamless Support for My WooCommerce Store
I’ve been using ThriveDesk for a while now to manage my online store’s customer service, and the experience has been incredibly smooth. The ability to see order details and issue refunds directly from the support ticket—without constantly switching tabs to the WooCommerce admin—is a massive productivity win. I found the integration to be fast and deep, making it feel like a natural part of my WordPress dashboard rather than a clunky add-on. The WPPortal feature also keeps my customers happy by letting them track their own tickets right from their "My Account" page. Overall, it’s a remarkably simple yet powerful tool that has definitely streamlined my workflow. One question for the team: Since I can issue refunds directly through the ticket, is there a way to set a specific "refund limit" for my junior agents, or does the granular permission system only offer an all-or-nothing toggle for refund access?
alamin2002 -
Easiest and serves my purpose
They need to work on support. which I have seen getting better everyday.
ashconultancy -
Nobody answers support tickets
We have been having problems for a few weeks now with different chat bugs. For example, we are not receiving the images users leave in the chat. Among other things. We have tried in every possible way to contact Thrivedesk to see what is the problem and if they can fix it. For weeks now, like I say, we have received no answers. Starting to think if the plugin is not supported anymore.
Héctor de Prada -
It just don't work, emails are going south
Support is really bad. There are critical issues not being resolved for months! Emails are gone, not reaching the inbox. So there's no point using this app or plugin.
admi112 -
Thanks for valuable products
#Update - 10 Feb 2024Solved by #Parvez Akther-----The support team at ThriveDesk has proven to be utterly useless. Despite reaching out with issues, their responsiveness is nonexistent, and problem resolution is a distant hope. Unfortunately, the experience has been marred by a lack of effective communication and a failure to address concerns promptly. Even through email, where responsiveness should be a priority, their silence has been deafening. This type of customer service not only falls short of expectations but severely impacts the user experience. A support team is the backbone of any service, and ThriveDesk's failure in this regard undermines the trust and confidence users place in their platform. Improvement in responsiveness and issue resolution is not just a suggestion but a necessity for the betterment of user satisfaction and the overall reputation of ThriveDesk.
Shahidul Islam -
ThriveDesk is the best live chat we've ever used.
This is a very convenient and functional live chat. It has easy integration with Woo. Thank you for the excellent service!)We recommend ThriveDesk 👍🏻
Crypto Cloud
Details
Help desk, live chat and AI chatbot for WordPress and WooCommerce. Every email, chat and support ticket in one shared inbox, with orders inside.
The full description, screenshots and every review live on the WordPress.org page.
Rankings ThriveDesk competes in
Tags
- AI Chatbot
- chatbot
- customer support
- helpdesk
- live chat
- Version
- 2.7.0
- Last updated
- Sep 2, 2026
- First published
- Sep 9, 2020
- Requires WordPress
- 4.9
- Tested up to
- 6.9.7
- Requires PHP
- 7.4
- Pricing
- Free on WordPress.org
ThriveDesk FAQ
What does ThriveDesk do?
According to its WordPress.org readme, ThriveDesk offers Collision detection: two agents never answer the same ticket, @mentions and private notes your customers never see, Canned responses for the answers you give every day, Tags, labels and custom fields for routing and reporting and Snooze, schedule a reply, and undo send.
How many active installs does ThriveDesk have?
WordPress.org reports 100+ active installs for ThriveDesk as of September 7, 2026.
Is ThriveDesk still maintained?
Yes. The last release was on September 2, 2026 and it is tested up to WordPress 6.9.7.
Is ThriveDesk free?
ThriveDesk is free to install from WordPress.org. Many plugins also sell a paid version or add-ons.