HelpCrunch — WordPress Live Chat Plugin
HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service
by HelpCrunch · WordPress.org page
HelpCrunch has 3,000+ active installs on WordPress.org and 22,673 downloads all time. We have tracked it since September 4, 2026; download trends appear after 30 days of data. The last update was on August 21, 2026, tested up to WordPress 7.1.0.
HelpCrunch at a glance
Is HelpCrunch well maintained?
Features
The feature list from the plugin's own readme on WordPress.org, trimmed to the essentials.
- Auto messages for reaching out to clients proactively based on their behavior, e.g. exit intent time, time on page, last visit, etc
- In-app messages for targeting users and educating them about your product or service, for instance during onboarding, upselling, feedback gathering, etc
- Canned messages for streamlining service reps’ workflow. Create answers for FAQs beforehand and use them in live chat or chatbot conversations any time you…
- Knowledge base integration for making clients’ lives easier. They can search for the information without waiting for a rep’s reply, or you can send them a…
- Live chat widget customization for sticking to your brand’s identity. Tweak the live chat button, choose its color scheme, add agent avatars, and do so much…
- Reports for tracking team’s performance, customer satisfaction rate, first resolution time, and other metrics
- Assignment rules for automating and assigning chats or tags for easier workflow
- Round-robin chat assignment for distributing new chats between your team members equally
- Live chat transcripts for sending the entire conversation to clients so that they have everything at their fingertips
HelpCrunch reviews and ratings
6 reviews on WordPress.org, with the most recent ones as their authors posted them.
6 reviews
- 5★
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- 4★
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Easy to install and very nice looking chat widget
To stay closer to my clients, I decided to try the live chat option. I did a quick research on google and found that the software available today can do much more than just chatting with my website audience. It was a real surprise for me that software like Helpcrunch can offer everything I could think of to interact with my clients - chat, emails, popups, help center articles, mobile apps. Some of the platforms I've tried cost a pretty penny. Helpcrunch provides everything I need for a very good price. They have a lot of great reviews online and their support is very fast and pleasant. So I decided to stick with them.
bluex121 -
Great chat plugin
I'm a WP developer and sometimes my clients ask me to find and install live chat plugin for them. After a quick research and a few talks to support reps of different companies I decided to stick with HelpCrunch. The chat itself looks great. There's a possibility to add help articles to the widget. Pricing is very good. Support guys are simply the best (I did not get a timely response from other vendors).
Vitalii Kaplia -
Neat chat and FAQs in one widget
Great piece of software. I tried intercom, zendesk and crisp together with helpcrunch, and the last one came up as an obvious winner for me. It's really great that I can choose what to display in my widget - chat or knowledge base, or even both. Displaying the knowledge base only becomes very handy when you get a lot of chat requests and cannot handle them. The only thing I'm missing in helpcrunch is a chatbot, but very friendly support guys promised me it'd be ready this fall.
slaskii -
Easy to use
HelpCrunch, many thanks for the plugin and for your service. Keep it up!
zoobok -
Great Alternative to Intercom
I recently moved from Intercom to HelpCrunch and the setup is completely straightforward. One snippet of code and you're good to go!
Lewis -
Best live chat that I could find
Really cool plugin is more than just a live chat and they make it possible to use it for free, forever. Very user-friendly interface and configuring in 2 clicks. I like it!
alterlife
Where HelpCrunch ranks on WordPress.org
The rankings we track that HelpCrunch appears in, and how its position changed over 30 days.
| Ranking | WordPress.org placement | Position | 30 days |
|---|---|---|---|
| Best Live Chat Plugins | #38 by tag, #8 in search | #11 | – |
HelpCrunch alternatives
Plugins that solve the same problem, ranked by how closely they overlap with HelpCrunch.
-
LiveChat 10,000+ installs · 4.6 -
MyLiveChat 900+ installs · 4.4 -
Live Chat by Formilla 2,000+ installs · 4.8 -
Chatway Live Chat 30,000+ installs · 5.0 -
LiveAgent 400+ installs · 4.2
Details
The one-stop platform for even stronger customer relations. Bolster your customer support with its live chat, chatbot, and knowledge base software.
The full description, screenshots and every review live on the WordPress.org page.
Rankings HelpCrunch competes in
Tags
- chat
- chat plugin
- chat widget
- chatbot
- live chat
- Version
- 2.0.14
- Last updated
- Aug 21, 2026
- First published
- Mar 25, 2016
- Requires WordPress
- 3.6
- Tested up to
- 7.1.0
- Requires PHP
- –
- Pricing
- Free on WordPress.org
HelpCrunch FAQ
What does HelpCrunch do?
According to its WordPress.org readme, HelpCrunch offers Auto messages for reaching out to clients proactively based on their behavior, e.g. exit intent time, time on page, last visit, etc, In-app messages for targeting users and educating them about your product or service, for instance during onboarding, upselling, feedback gathering, etc, Canned messages for streamlining service reps’ workflow. Create answers for FAQs beforehand and use them in live chat or chatbot conversations any time you, Knowledge base integration for making clients’ lives easier. They can search for the information without waiting for a rep’s reply, or you can send them a and Live chat widget customization for sticking to your brand’s identity. Tweak the live chat button, choose its color scheme, add agent avatars, and do so much.
How many active installs does HelpCrunch have?
WordPress.org reports 3,000+ active installs for HelpCrunch as of September 7, 2026.
Is HelpCrunch still maintained?
Yes. The last release was on August 21, 2026 and it is tested up to WordPress 7.1.0.
Is HelpCrunch free?
HelpCrunch is free to install from WordPress.org. Many plugins also sell a paid version or add-ons.
Where does HelpCrunch rank among Live Chat Plugins?
HelpCrunch is #11 in the WordPress.org Live Chat Plugins ranking.