Chatway Live Chat — WordPress Live Chat Plugin
Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons
by Chatway Live Chat · WordPress.org page
Chatway Live Chat has 30,000+ active installs on WordPress.org and 354,080 downloads all time. We have tracked it since September 4, 2026; download trends appear after 30 days of data. The last update was on September 1, 2026, tested up to WordPress 7.1.
Chatway Live Chat at a glance
Is Chatway Live Chat well maintained?
Features
The feature list from the plugin's own readme on WordPress.org, trimmed to the essentials.
- Unlimited live chat conversations – chat with your visitors
- Unlimited websites – install Chatway live chat on all of your websites. Install Chatway live chat on any platform
- Post-chat automated surveys – send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback
- Email and push notifications – get email and push notifications for new live chat messages. Your visitors will also be notified via email
- Collect visitors’ details – show a contact form before/after visitors send a message & collect email, name, phone, address or any custom field
- Email or download chat transcripts – download or email live chat transcripts to yourself or to your website’s visitors
- Quick actions – reply to specific messages sent by your visitors, delete or edit message (not available for visitors), and perform other actions while chatting…
- Widget and agent availability – set visibility hours for your live chat widget and working hours for your agents
- Advanced targeting options – show or hide the live chat widget on specific pages or based on the country of the visitor
- Live chat analytics – helpdesk agents’ activities and live chat conversations insights
Chatway Live Chat reviews and ratings
754 reviews on WordPress.org, with the most recent ones as their authors posted them.
754 reviews
- 5★
-
749
- 4★
-
3
- 3★
-
1
- 2★
-
1
- 1★
-
0
-
Great application for customer communication
I have used Chatway for one of my clients, and we're both happy with it. The setup and configuration were straightforward and user-friendly, and we did not encounter any issues during implementation or use. The ability to manage customer chats through both the web interface and dedicated mobile app is particularly useful, making it easy to stay on top of conversations from anywhere. For businesses looking to add chatbot or live chat functionality to their website, Chatway is a simple and effective solution.
drewts -
80
Well Equipped and Excellent service delivery. I enjoyed it using it for my company.
divinejoseph -
Excellent !
J'ai opté pour la version gratuite, pour le moment, et j'en suis ravi ! Cela fonctionne parfaitement et m'aide à être plus proche et à discuter avec mes viewers. Bravo Chatway !! ❤️
angelmasterfr -
Chatway
I’ve had a great experience with Chatway. The setup was quick, the interface is easy to use, and the AI chatbot works smoothly on my WordPress site. It has helped improve customer engagement by providing instant responses to visitors. Highly recommended for anyone looking for a reliable AI chatbot plugin for WordPress!
inodes -
The best chat support ever from my experience
gosh i never know chatway would ever come to existance i must say the developers took time before launching😭 this plugin is just what i have been looking for for years am gratefull i am finally using this plugin it really reduces customer support work load on my company to chatway team kudos
classynt -
Great Live Chat & AI Chatbot for Websites
I’ve been using Chatway and I’m really impressed with how easy and convenient it is to communicate with website visitors. The interface is clean, simple, and easy to manage. I especially like the AI Chatbot feature, which makes it much easier to handle visitor questions and provide quick responses. The setup is straightforward, and the overall experience has been very smooth. The support team has also been helpful and responsive whenever I had questions. Overall, Chatway is a great live chat solution for websites, and I’d definitely recommend it to anyone looking for a simple live chat with AI capabilities. Great work by the Chatway team! 👍
webdreamagency
Where Chatway Live Chat ranks on WordPress.org
The rankings we track that Chatway Live Chat appears in, and how its position changed over 30 days.
| Ranking | WordPress.org placement | Position | 30 days |
|---|---|---|---|
| Best Live Chat Plugins | #11 by tag, #1 in search | #4 | – |
| Best FAQ Plugins | #3 in search, not tagged | #37 | – |
Chatway Live Chat alternatives
Plugins that solve the same problem, ranked by how closely they overlap with Chatway Live Chat.
-
Tidio 70,000+ installs · 4.7 -
HubSpot All-In-One Marketing 200,000+ installs · 4.3 -
Buttonizer 50,000+ installs · 5.0 -
Chaty 300,000+ installs · 5.0 -
LiveChat 10,000+ installs · 4.6
Compare Chatway Live Chat head to head
-
Chatway Live Chat vs Buttonizer
-
Chatway Live Chat vs Chaty
Chatway Live Chat vs Live Chat by Formilla-
Chatway Live Chat vs HubSpot All-In-One Marketing
Chatway Live Chat vs Simple Chat Button
Chatway Live Chat vs Smartsupp-
Chatway Live Chat vs Tidio
-
Chatway Live Chat vs LiveChat
Chatway Live Chat vs 3CX Free Live Chat, Calls & Messaging
Details
AI chatbot agent & human live chat for customer support, FAQ, chat buttons including WhatsApp with Chatway live chat. iOS & Android apps available 💬
The full description, screenshots and every review live on the WordPress.org page.
Tags
- chat
- chatbot
- customer support
- live chat
- Version
- 1.5.2
- Last updated
- Sep 1, 2026
- First published
- Nov 7, 2023
- Requires WordPress
- 4.7
- Tested up to
- 7.1
- Requires PHP
- –
- Pricing
- Free on WordPress.org
Chatway Live Chat FAQ
What does Chatway Live Chat do?
According to its WordPress.org readme, Chatway Live Chat offers Unlimited live chat conversations – chat with your visitors, Unlimited websites – install Chatway live chat on all of your websites. Install Chatway live chat on any platform, Post-chat automated surveys – send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback, Email and push notifications – get email and push notifications for new live chat messages. Your visitors will also be notified via email and Collect visitors’ details – show a contact form before/after visitors send a message & collect email, name, phone, address or any custom field.
How many active installs does Chatway Live Chat have?
WordPress.org reports 30,000+ active installs for Chatway Live Chat as of September 7, 2026.
Is Chatway Live Chat still maintained?
Yes. The last release was on September 1, 2026 and it is tested up to WordPress 7.1.
Does Chatway Live Chat have good support?
On the WordPress.org forum, 9 of 9 recent support threads for Chatway Live Chat are marked resolved. That is the developer's free support; a paid version usually comes with its own channel.
Is Chatway Live Chat free?
Chatway Live Chat is free to install from WordPress.org. Many plugins also sell a paid version or add-ons.
Where does Chatway Live Chat rank among Live Chat Plugins?
Chatway Live Chat is #4 in the WordPress.org "chat" ranking as of today.