Chatway Live Chat vs Smartsupp (September 2026)
Updated September 7, 2026 · Data from WordPress.org, refreshed daily · How this works
Both rank in the WordPress.org Live Chat Plugins top 10: Chatway Live Chat at #4 and Smartsupp at #8. Chatway Live Chat leads on all 5 measures we track. Every number below comes straight from WordPress.org and is refreshed every day.
Chatway Live Chat
Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons
AI chatbot agent & human live chat for customer support, FAQ, chat buttons including WhatsApp with Chatway live chat. iOS & Android apps available 💬
Smartsupp
Smartsupp – live chat, AI shopping assistant and chatbots
Boost your sales and turn visitors into customers with live chat, AI tools and chatbots. Smartsupp is trusted by 100,000+ online stores.
Who leads on what
Chatway Live Chat leads on all 5 measures we track.
Chatway Live Chat ranks higher on WordPress.org: #4 against #8 in Live Chat Plugins.
Chatway Live Chat has more users: 30,000+ active installs against 20,000+.
Chatway Live Chat is rated higher: 5.0 out of 5 from 754 reviews, against 4.7 from 131 reviews.
Chatway Live Chat has more reviews behind its score: 754 against 131.
Chatway Live Chat was updated more recently, on September 1, 2026; Smartsupp on December 8, 2025.
Which one to pick
Each plugin is the better answer for the measure it actually leads on. Nothing here is a recommendation we invented.
Chatway Live Chat
Pick Chatway Live Chat if you go by where WordPress.org itself puts them, you want the plugin more sites already run, the review score matters most to you, you want the score backed by more reviews or you want the one shipping releases most recently.
Smartsupp
Smartsupp does not lead on any measure we track, so pick it only for something these numbers cannot show, such as a feature you need.
Chatway Live Chat vs Smartsupp side by side
| Chatway Live Chat | Smartsupp | |
|---|---|---|
| Live Chat Plugins ranking | #4 | #8 |
| Rating | 5.0 | 4.7 |
| Reviews | 754 | 131 |
| Active installs | 30,000+ | 20,000+ |
| Total downloads | 354,080 | 385,879 |
| Downloads, last 30 days | – | – |
| Last updated | Sep 1, 2026 | Dec 8, 2025 |
| First published | Nov 7, 2023 | Aug 29, 2014 |
| Tested up to WordPress | 7.1 | 6.8.8 |
| Requires PHP | – | 5.3.2 |
| Pricing | Free on WordPress.org | Free on WordPress.org |
30-day download figures appear after both plugins have 30 days of tracking.
Chatway Live Chat ratings
Smartsupp ratings
How we compare these two
Every figure here is pulled from the WordPress.org plugin API every day at 03:00 UTC, for both plugins in the same run, so the two are always read on the same day. We compare only what the directory reports: active installs, the rating and how many reviews stand behind it, the last release date and, once we have a month of history, downloads over the last 30 days. Ratings are only called a win above 50 reviews each, because a handful of five-star reviews is not evidence. Nothing is weighted into an overall score, no measure is worth more than another, and neither Chatway Live Chat nor Smartsupp can pay to appear here: the pair exists only because both plugins reached the Live Chat Plugins top 10. Full methodology.
Chatway Live Chat vs Smartsupp: common questions
Is Chatway Live Chat better than Smartsupp?
Chatway Live Chat leads on all 5 measures we track. Neither is better at everything, and the answer depends on which measure you weigh. Chatway Live Chat ranks higher on WordPress.org: #4 against #8 in Live Chat Plugins.
Which has more users, Chatway Live Chat or Smartsupp?
Chatway Live Chat ranks higher on WordPress.org: #4 against #8 in Live Chat Plugins.
Which is rated higher, Chatway Live Chat or Smartsupp?
Chatway Live Chat has more users: 30,000+ active installs against 20,000+.
Are Chatway Live Chat and Smartsupp free?
Both are free to install from WordPress.org. Chatway Live Chat may also sell a paid version or add-ons. Smartsupp may also sell a paid version or add-ons.
Alternatives to Chatway Live Chat and Smartsupp
Plugins that score close to both in the same WordPress.org rankings and tags.
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What moved this week
One email a week, built from the same daily snapshots these rankings come from: the plugins that climbed, what launched, and one ranking worth a look.