Crisp vs Smartsupp (October 2026)
Updated October 22, 2026 · Data from WordPress.org, refreshed daily · How this works
Both rank in the WordPress.org Live Chat Plugins top 10: Crisp at #9 and Smartsupp at #6. Smartsupp leads on 4 of the 6 measures we track. Every number below comes straight from WordPress.org and is refreshed every day.
Crisp
Crisp – Live Chat and AI Chatbot
A free, one-click-to-install Live Chat and AI Chatbot plugin. No coding skills required. Used by more than 30 000 customers on WordPress.
Smartsupp
Smartsupp – live chat, AI shopping assistant and chatbots
Boost your sales and turn visitors into customers with live chat, AI tools and chatbots. Smartsupp is trusted by 100,000+ online stores.
Who leads on what
Smartsupp leads on 4 of the 6 measures we track.
Smartsupp ranks higher on WordPress.org: #6 against #9 in Live Chat Plugins.
Both report 20,000+ active installs on WordPress.org.
Smartsupp is rated higher: 4.7 out of 5 from 131 reviews, against 4.6 from 73 reviews.
Smartsupp has more reviews behind its score: 131 against 73.
Crisp was updated more recently, on October 21, 2026; Smartsupp on October 4, 2026.
Smartsupp was downloaded more in the last 30 days: 11,172 times against 2,721.
Which one to pick
Each plugin is the better answer for the measure it actually leads on. Nothing here is a recommendation we invented.
Crisp
Pick Crisp if you want the one shipping releases most recently.
Smartsupp
Pick Smartsupp if you go by where WordPress.org itself puts them, the review score matters most to you, you want the score backed by more reviews or you want the one being installed faster right now.
Crisp vs Smartsupp side by side
| Crisp | Smartsupp | |
|---|---|---|
| Live Chat Plugins ranking | #9 | #6 |
| Rating | 4.6 | 4.7 |
| Reviews | 73 | 131 |
| Active installs | 20,000+ | 20,000+ |
| Total downloads | 781,643 | 398,677 |
| Downloads, last 30 days | 2,721 | 11,172 |
| Last updated | Oct 21, 2026 | Oct 4, 2026 |
| First published | Jan 19, 2016 | Aug 29, 2014 |
| Tested up to WordPress | 7.1.3 | 7.1.3 |
| Requires PHP | 5.3 | 5.6 |
| Pricing | Free on WordPress.org | Free on WordPress.org |
Downloads per day, last 48 days
Crisp ratings
Smartsupp ratings
How we compare these two
Every figure here is pulled from the WordPress.org plugin API every day at 03:00 UTC, for both plugins in the same run, so the two are always read on the same day. We compare only what the directory reports: active installs, the rating and how many reviews stand behind it, the last release date and, once we have a month of history, downloads over the last 30 days. Ratings are only called a win above 50 reviews each, because a handful of five-star reviews is not evidence. Nothing is weighted into an overall score, no measure is worth more than another, and neither Crisp nor Smartsupp can pay to appear here: the pair exists only because both plugins reached the Live Chat Plugins top 10. Full methodology.
Crisp vs Smartsupp: common questions
Is Crisp better than Smartsupp?
Smartsupp leads on 4 of the 6 measures we track. Neither is better at everything, and the answer depends on which measure you weigh. Smartsupp ranks higher on WordPress.org: #6 against #9 in Live Chat Plugins.
Which has more users, Crisp or Smartsupp?
Smartsupp ranks higher on WordPress.org: #6 against #9 in Live Chat Plugins.
Which is rated higher, Crisp or Smartsupp?
Both report 20,000+ active installs on WordPress.org.
Are Crisp and Smartsupp free?
Both are free to install from WordPress.org. Crisp may also sell a paid version or add-ons. Smartsupp may also sell a paid version or add-ons.
Alternatives to Crisp and Smartsupp
Plugins that score close to both in the same WordPress.org rankings and tags.
More Live Chat Plugins comparisons
- Buttonizer vs Crisp
- Buttonizer vs Smartsupp
- Chatway Live Chat vs Crisp
- Chatway Live Chat vs Smartsupp
- Chaty vs Crisp
- Chaty vs Smartsupp
- Crisp vs HubSpot All-In-One Marketing
- Crisp vs WPZOOM Connect
- Crisp vs Tidio
- Crisp vs LiveChat
- Crisp vs 3CX Free Live Chat, Calls & Messaging
- Live Chat by Formilla vs Smartsupp
Weekly · free
What moved this week
One email a week, built from the same daily snapshots these rankings come from: the plugins that climbed, what launched, and one ranking worth a look.