Crisp vs Tidio (October 2026)
Updated October 22, 2026 · Data from WordPress.org, refreshed daily · How this works
Both rank in the WordPress.org Live Chat Plugins top 10: Crisp at #9 and Tidio at #3. Tidio leads on 5 of the 6 measures we track. Every number below comes straight from WordPress.org and is refreshed every day.
Crisp
Crisp – Live Chat and AI Chatbot
A free, one-click-to-install Live Chat and AI Chatbot plugin. No coding skills required. Used by more than 30 000 customers on WordPress.
Tidio
Tidio – Live Chat & AI Chatbots
Add Tidio Live Chat to your WordPress for free to answer customers’ questions, engage website visitors, generate leads, and increase sales.
Who leads on what
Tidio leads on 5 of the 6 measures we track.
Tidio ranks higher on WordPress.org: #3 against #9 in Live Chat Plugins.
Tidio has more users: 70,000+ active installs against 20,000+.
Tidio is rated higher: 4.8 out of 5 from 395 reviews, against 4.6 from 73 reviews.
Tidio has more reviews behind its score: 395 against 73.
Crisp was updated more recently, on October 21, 2026; Tidio on September 1, 2026.
Tidio was downloaded more in the last 30 days: 14,245 times against 2,721.
Which one to pick
Each plugin is the better answer for the measure it actually leads on. Nothing here is a recommendation we invented.
Crisp
Pick Crisp if you want the one shipping releases most recently.
Tidio
Pick Tidio if you go by where WordPress.org itself puts them, you want the plugin more sites already run, the review score matters most to you, you want the score backed by more reviews or you want the one being installed faster right now.
Crisp vs Tidio side by side
| Crisp | Tidio | |
|---|---|---|
| Live Chat Plugins ranking | #9 | #3 |
| Rating | 4.6 | 4.8 |
| Reviews | 73 | 395 |
| Active installs | 20,000+ | 70,000+ |
| Total downloads | 781,643 | 3,537,838 |
| Downloads, last 30 days | 2,721 | 14,245 |
| Last updated | Oct 21, 2026 | Sep 1, 2026 |
| First published | Jan 19, 2016 | Apr 14, 2014 |
| Tested up to WordPress | 7.1.3 | 7.1.3 |
| Requires PHP | 5.3 | 7.4 |
| Pricing | Free on WordPress.org | Free on WordPress.org |
Downloads per day, last 48 days
Crisp ratings
Tidio ratings
How we compare these two
Every figure here is pulled from the WordPress.org plugin API every day at 03:00 UTC, for both plugins in the same run, so the two are always read on the same day. We compare only what the directory reports: active installs, the rating and how many reviews stand behind it, the last release date and, once we have a month of history, downloads over the last 30 days. Ratings are only called a win above 50 reviews each, because a handful of five-star reviews is not evidence. Nothing is weighted into an overall score, no measure is worth more than another, and neither Crisp nor Tidio can pay to appear here: the pair exists only because both plugins reached the Live Chat Plugins top 10. Full methodology.
Crisp vs Tidio: common questions
Is Crisp better than Tidio?
Tidio leads on 5 of the 6 measures we track. Neither is better at everything, and the answer depends on which measure you weigh. Tidio ranks higher on WordPress.org: #3 against #9 in Live Chat Plugins.
Which has more users, Crisp or Tidio?
Tidio ranks higher on WordPress.org: #3 against #9 in Live Chat Plugins.
Which is rated higher, Crisp or Tidio?
Tidio has more users: 70,000+ active installs against 20,000+.
Are Crisp and Tidio free?
Both are free to install from WordPress.org. Crisp may also sell a paid version or add-ons. Tidio may also sell a paid version or add-ons.
Alternatives to Crisp and Tidio
Plugins that score close to both in the same WordPress.org rankings and tags.
More Live Chat Plugins comparisons
- Buttonizer vs Crisp
- Buttonizer vs Tidio
- Chatway Live Chat vs Crisp
- Chatway Live Chat vs Tidio
- Chaty vs Crisp
- Chaty vs Tidio
- Crisp vs HubSpot All-In-One Marketing
- Crisp vs Smartsupp
- Crisp vs WPZOOM Connect
- Crisp vs LiveChat
- Crisp vs 3CX Free Live Chat, Calls & Messaging
- Live Chat by Formilla vs Tidio
Weekly · free
What moved this week
One email a week, built from the same daily snapshots these rankings come from: the plugins that climbed, what launched, and one ranking worth a look.