Crisp vs LiveChat (October 2026)
Updated October 22, 2026 · Data from WordPress.org, refreshed daily · How this works
Both rank in the WordPress.org Live Chat Plugins top 10: Crisp at #9 and LiveChat at #8. LiveChat leads on 3 of the 6 measures we track. Every number below comes straight from WordPress.org and is refreshed every day.
Crisp
Crisp – Live Chat and AI Chatbot
A free, one-click-to-install Live Chat and AI Chatbot plugin. No coding skills required. Used by more than 30 000 customers on WordPress.
LiveChat
LiveChat – Live Chat Plugin for WP Websites
Best live chat and help desk plugin for WordPress websites. Add the LiveChat widget to engage visitors and provide real‑time customer support! 🚀
Who leads on what
LiveChat leads on 3 of the 6 measures we track.
LiveChat ranks higher on WordPress.org: #8 against #9 in Live Chat Plugins.
Crisp has more users: 20,000+ active installs against 10,000+.
Both are rated 4.6 out of 5 (73 and 98 reviews).
LiveChat has more reviews behind its score: 98 against 73.
Crisp was updated more recently, on October 21, 2026; LiveChat on May 25, 2026.
LiveChat was downloaded more in the last 30 days: 3,598 times against 2,721.
Which one to pick
Each plugin is the better answer for the measure it actually leads on. Nothing here is a recommendation we invented.
Crisp
Pick Crisp if you want the plugin more sites already run or you want the one shipping releases most recently.
LiveChat
Pick LiveChat if you go by where WordPress.org itself puts them, you want the score backed by more reviews or you want the one being installed faster right now.
Crisp vs LiveChat side by side
| Crisp | LiveChat | |
|---|---|---|
| Live Chat Plugins ranking | #9 | #8 |
| Rating | 4.6 | 4.6 |
| Reviews | 73 | 98 |
| Active installs | 20,000+ | 10,000+ |
| Total downloads | 781,643 | 1,289,128 |
| Downloads, last 30 days | 2,721 | 3,598 |
| Last updated | Oct 21, 2026 | May 25, 2026 |
| First published | Jan 19, 2016 | Mar 10, 2010 |
| Tested up to WordPress | 7.1.3 | 6.9.10 |
| Requires PHP | 5.3 | 7.2 |
| Pricing | Free on WordPress.org | Free on WordPress.org |
Downloads per day, last 48 days
Crisp ratings
LiveChat ratings
How we compare these two
Every figure here is pulled from the WordPress.org plugin API every day at 03:00 UTC, for both plugins in the same run, so the two are always read on the same day. We compare only what the directory reports: active installs, the rating and how many reviews stand behind it, the last release date and, once we have a month of history, downloads over the last 30 days. Ratings are only called a win above 50 reviews each, because a handful of five-star reviews is not evidence. Nothing is weighted into an overall score, no measure is worth more than another, and neither Crisp nor LiveChat can pay to appear here: the pair exists only because both plugins reached the Live Chat Plugins top 10. Full methodology.
Crisp vs LiveChat: common questions
Is Crisp better than LiveChat?
LiveChat leads on 3 of the 6 measures we track. Neither is better at everything, and the answer depends on which measure you weigh. LiveChat ranks higher on WordPress.org: #8 against #9 in Live Chat Plugins.
Which has more users, Crisp or LiveChat?
LiveChat ranks higher on WordPress.org: #8 against #9 in Live Chat Plugins.
Which is rated higher, Crisp or LiveChat?
Crisp has more users: 20,000+ active installs against 10,000+.
Are Crisp and LiveChat free?
Both are free to install from WordPress.org. Crisp may also sell a paid version or add-ons. LiveChat may also sell a paid version or add-ons.
Alternatives to Crisp and LiveChat
Plugins that score close to both in the same WordPress.org rankings and tags.
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What moved this week
One email a week, built from the same daily snapshots these rankings come from: the plugins that climbed, what launched, and one ranking worth a look.