Chatway Live Chat vs Tidio (October 2026)
Updated October 22, 2026 · Data from WordPress.org, refreshed daily · How this works
Both rank in the WordPress.org Live Chat Plugins top 10: Chatway Live Chat at #4 and Tidio at #3. They split the 6 measures we track, so the choice comes down to which one you weigh most. Every number below comes straight from WordPress.org and is refreshed every day.
Chatway Live Chat
Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons
AI chatbot agent, MCP & human live chat for customer support, FAQ, chat buttons include WhatsApp with Chatway live chat. iOS & Android apps available
Tidio
Tidio – Live Chat & AI Chatbots
Add Tidio Live Chat to your WordPress for free to answer customers’ questions, engage website visitors, generate leads, and increase sales.
Who leads on what
They split the 6 measures we track, so the choice comes down to which one you weigh most.
Tidio ranks higher on WordPress.org: #3 against #4 in Live Chat Plugins.
Tidio has more users: 70,000+ active installs against 30,000+.
Chatway Live Chat is rated higher: 5.0 out of 5 from 770 reviews, against 4.8 from 395 reviews.
Chatway Live Chat has more reviews behind its score: 770 against 395.
Chatway Live Chat was updated more recently, on October 14, 2026; Tidio on September 1, 2026.
Tidio was downloaded more in the last 30 days: 14,245 times against 7,033.
Which one to pick
Each plugin is the better answer for the measure it actually leads on. Nothing here is a recommendation we invented.
Chatway Live Chat
Pick Chatway Live Chat if the review score matters most to you, you want the score backed by more reviews or you want the one shipping releases most recently.
Tidio
Pick Tidio if you go by where WordPress.org itself puts them, you want the plugin more sites already run or you want the one being installed faster right now.
Chatway Live Chat vs Tidio side by side
| Chatway Live Chat | Tidio | |
|---|---|---|
| Live Chat Plugins ranking | #4 | #3 |
| Rating | 5.0 | 4.8 |
| Reviews | 770 | 395 |
| Active installs | 30,000+ | 70,000+ |
| Total downloads | 364,563 | 3,537,838 |
| Downloads, last 30 days | 7,033 | 14,245 |
| Last updated | Oct 14, 2026 | Sep 1, 2026 |
| First published | Nov 7, 2023 | Apr 14, 2014 |
| Tested up to WordPress | 7.1.3 | 7.1.3 |
| Requires PHP | – | 7.4 |
| Pricing | Free on WordPress.org | Free on WordPress.org |
Downloads per day, last 48 days
Chatway Live Chat ratings
Tidio ratings
How we compare these two
Every figure here is pulled from the WordPress.org plugin API every day at 03:00 UTC, for both plugins in the same run, so the two are always read on the same day. We compare only what the directory reports: active installs, the rating and how many reviews stand behind it, the last release date and, once we have a month of history, downloads over the last 30 days. Ratings are only called a win above 50 reviews each, because a handful of five-star reviews is not evidence. Nothing is weighted into an overall score, no measure is worth more than another, and neither Chatway Live Chat nor Tidio can pay to appear here: the pair exists only because both plugins reached the Live Chat Plugins top 10. Full methodology.
Chatway Live Chat vs Tidio: common questions
Is Chatway Live Chat better than Tidio?
They split the 6 measures we track, so the choice comes down to which one you weigh most. Neither is better at everything, and the answer depends on which measure you weigh. Tidio ranks higher on WordPress.org: #3 against #4 in Live Chat Plugins.
Which has more users, Chatway Live Chat or Tidio?
Tidio ranks higher on WordPress.org: #3 against #4 in Live Chat Plugins.
Which is rated higher, Chatway Live Chat or Tidio?
Tidio has more users: 70,000+ active installs against 30,000+.
Are Chatway Live Chat and Tidio free?
Both are free to install from WordPress.org. Chatway Live Chat may also sell a paid version or add-ons. Tidio may also sell a paid version or add-ons.
Alternatives to Chatway Live Chat and Tidio
Plugins that score close to both in the same WordPress.org rankings and tags.
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What moved this week
One email a week, built from the same daily snapshots these rankings come from: the plugins that climbed, what launched, and one ranking worth a look.