Customer Engagement System vs Jetpack CRM (October 2026)
Updated October 22, 2026 · Data from WordPress.org, refreshed daily · How this works
Both rank in the WordPress.org CRM Plugins top 10: Customer Engagement System at #7 and Jetpack CRM at #2. They split the 6 measures we track, so the choice comes down to which one you weigh most. Every number below comes straight from WordPress.org and is refreshed every day.
Customer Engagement System
Customer Engagement System – Popup Builder, Forms, CRM & Email Marketing Automation
Popups, forms, a WordPress CRM and email marketing automation in one plugin. Capture leads, tag every contact and follow up automatically.
Jetpack CRM
Jetpack CRM – Clients, Leads, Invoices, Billing, Email Marketing, & Automation
The CRM for small businesses. Manage leads, invoicing, billing, email marketing, clients, contacts, quotes, automation. Works with WooCommerce too.
Who leads on what
They split the 6 measures we track, so the choice comes down to which one you weigh most.
Jetpack CRM ranks higher on WordPress.org: #2 against #7 in CRM Plugins.
Jetpack CRM has more users: 30,000+ active installs against 10,000+.
Customer Engagement System is rated higher: 4.5 out of 5 from 340 reviews, against 4.3 from 152 reviews.
Customer Engagement System has more reviews behind its score: 340 against 152.
Customer Engagement System was updated more recently, on October 20, 2026; Jetpack CRM on October 5, 2026.
Jetpack CRM was downloaded more in the last 30 days: 31,740 times against 14,351.
Which one to pick
Each plugin is the better answer for the measure it actually leads on. Nothing here is a recommendation we invented.
Customer Engagement System
Pick Customer Engagement System if the review score matters most to you, you want the score backed by more reviews or you want the one shipping releases most recently.
Jetpack CRM
Pick Jetpack CRM if you go by where WordPress.org itself puts them, you want the plugin more sites already run or you want the one being installed faster right now.
Customer Engagement System vs Jetpack CRM side by side
| Customer Engagement System | Jetpack CRM | |
|---|---|---|
| CRM Plugins ranking | #7 | #2 |
| Rating | 4.5 | 4.3 |
| Reviews | 340 | 152 |
| Active installs | 10,000+ | 30,000+ |
| Total downloads | 1,683,695 | 2,033,742 |
| Downloads, last 30 days | 14,351 | 31,740 |
| Last updated | Oct 20, 2026 | Oct 5, 2026 |
| First published | Jan 24, 2015 | Jul 4, 2016 |
| Tested up to WordPress | 7.1.3 | 7.1.3 |
| Requires PHP | 7.3 | 7.4 |
| Pricing | Free on WordPress.org | Free on WordPress.org |
Downloads per day, last 48 days
Customer Engagement System ratings
Jetpack CRM ratings
How we compare these two
Every figure here is pulled from the WordPress.org plugin API every day at 03:00 UTC, for both plugins in the same run, so the two are always read on the same day. We compare only what the directory reports: active installs, the rating and how many reviews stand behind it, the last release date and, once we have a month of history, downloads over the last 30 days. Ratings are only called a win above 50 reviews each, because a handful of five-star reviews is not evidence. Nothing is weighted into an overall score, no measure is worth more than another, and neither Customer Engagement System nor Jetpack CRM can pay to appear here: the pair exists only because both plugins reached the CRM Plugins top 10. Full methodology.
Customer Engagement System vs Jetpack CRM: common questions
Is Customer Engagement System better than Jetpack CRM?
They split the 6 measures we track, so the choice comes down to which one you weigh most. Neither is better at everything, and the answer depends on which measure you weigh. Jetpack CRM ranks higher on WordPress.org: #2 against #7 in CRM Plugins.
Which has more users, Customer Engagement System or Jetpack CRM?
Jetpack CRM ranks higher on WordPress.org: #2 against #7 in CRM Plugins.
Which is rated higher, Customer Engagement System or Jetpack CRM?
Jetpack CRM has more users: 30,000+ active installs against 10,000+.
Are Customer Engagement System and Jetpack CRM free?
Both are free to install from WordPress.org. Customer Engagement System may also sell a paid version or add-ons. Jetpack CRM may also sell a paid version or add-ons.
Alternatives to Customer Engagement System and Jetpack CRM
Plugins that score close to both in the same WordPress.org rankings and tags.
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