Support Genix
Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
by DevItems · WordPress.org page · Website
Support Genix has 2,000+ active installs on WordPress.org and 73,162 downloads all time. We have tracked it since September 4, 2026; download trends appear after 30 days of data. The last update was on September 6, 2026, tested up to WordPress 7.1.
Support Genix at a glance
Is Support Genix well maintained?
Features
The feature list from the plugin's own readme on WordPress.org, trimmed to the essentials.
- Unlimited Everything – No restrictions on tickets, agents, or customers. Scale without limits or extra costs
- Knowledge Base Management – Build a self-service help center that empowers customers to find answers instantly
- Advanced Integrations – Connect with WooCommerce and Envato to enhance your support workflow
- Email to Ticket Conversion (Pro) – Automatically convert incoming emails into organized support tickets
- Advanced Integrations (Pro) – Connect with WhatsApp, Slack, Tutor LMS, Easy Digital Downloads, and more
- Smart Documentation Suggestions (Pro) – Automatically suggest relevant help articles while customers create tickets
- Support Tickets Report – Track ticket activity, response performance, and user interactions
- Knowledge Base Analytics – Track user engagement, content performance, and search behavior
- AI-Powered Chatbot Analytics – Track chatbot performance and optimize your automated support strategy
- Complete Customization – Custom fields, ticket categories, role-based permissions, and branding options
Support Genix reviews and ratings
10 reviews on WordPress.org, with the most recent ones as their authors posted them.
10 reviews
- 5★
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8
- 4★
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0
- 3★
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1
- 2★
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1
- 1★
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0
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Great support
I didn't get admin notification emails and didn't know whey. the team solved it right away. Need to set Assign Rules, Thanks
gilkatz -
This plugin is a beast
The latest updates of this plugin has made it a powerhouse. I have been using this for years and now they have added a lot of features including AI chatbots. It can also integrate with Woocommerce. How amazing is that. This plugin is definitely recommended to anyone who need a live chat support and ticketing system with AI chatbots. Cheers to the developers.
Vassos Hadjivassiliou -
Buggy and doesn't inherit styles.
I bought the Lifetime lisence and I'm not really impressed with the plugin. The admin panel seems well done, however it's unusable without a decent front end. The set up is clunky and for some reason every single page on my WordPress is now issuing a 404 error when I view the website. Literally my whole website is a 404 minus the home page. For no blocks templates this only allows one shortcode. The Knowledge Base area seems to work if i direct link to it, however there's no shortcode for that. It doesn't seem to inherit my theme buttons or style elments. It has basic style features so if you're concerned about your brand throw it out the window with this plugin. You're forced to use their style unless you're good at CSS.
Josh S -
Was a good quality support plugin
Price policy changed a lot over time. :-(Free version was good until updates screwed up ...
Pieter -
Quality plugin and amazing support
This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It's straight-forward and easy-to-use for both the end user and our internal team. One of the best parts has been the customer support. They have been incredibly prompt and helpful every time we've reached out with a question or issue. Highly recommend this plugin.
jkellis -
Ashim & team provide 5-star support
We use this ticketing system daily and find it extremely useful to manage day-to-day operations across multiple locations. Ashim, Aslam, Nazmul and team have always been helpful in setup and addressing occasional issues that arise. We've been using Support Genix (paid) for over a year now and have come to depend on it. Support Genix team is phenomenal in their support. They work really hard to make sure to address every issue and helped ensure Support Genix was set up and working properly. I love the clean UX and intuitive steps in working with tickets. We are very pleased with this ticketing system and plan to use it for years to come. THANK YOU so much for working so tirelessly to make Support Genix a fantastic solution for us!
angelalgibson
Support Genix alternatives
Plugins that solve the same problem, ranked by how closely they overlap with Support Genix.
-
Customer Support Ticket System & Helpdesk 400+ installs · 4.3 -
Fluent Support 10,000+ installs · 4.6 -
SupportCandy 10,000+ installs · 4.9 -
MxChat 2,000+ installs · 5.0 -
Chatway Live Chat 30,000+ installs · 5.0
Details
AI-powered helpdesk & support ticket system with chatbot, knowledge base, and smart automation for WordPress.
The full description, screenshots and every review live on the WordPress.org page.
Tags
- AI Chatbot
- customer support
- helpdesk
- knowledge base
- Support Ticket
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- Version
- 1.4.54
- Last updated
- Sep 6, 2026
- First published
- Jun 29, 2022
- Requires WordPress
- 6.0
- Tested up to
- 7.1
- Requires PHP
- 7.4
- Pricing
- Free, paid version available
Support Genix FAQ
What does Support Genix do?
According to its WordPress.org readme, Support Genix offers Unlimited Everything – No restrictions on tickets, agents, or customers. Scale without limits or extra costs, Knowledge Base Management – Build a self-service help center that empowers customers to find answers instantly, Advanced Integrations – Connect with WooCommerce and Envato to enhance your support workflow, Email to Ticket Conversion (Pro) – Automatically convert incoming emails into organized support tickets and Advanced Integrations (Pro) – Connect with WhatsApp, Slack, Tutor LMS, Easy Digital Downloads, and more.
How many active installs does Support Genix have?
WordPress.org reports 2,000+ active installs for Support Genix as of September 7, 2026.
Is Support Genix still maintained?
Yes. The last release was on September 6, 2026 and it is tested up to WordPress 7.1.
Does Support Genix have good support?
On the WordPress.org forum, 1 of 1 recent support threads for Support Genix are marked resolved. That is the developer's free support; a paid version usually comes with its own channel.
Is Support Genix free?
Support Genix is free to install from WordPress.org. The developer lists it as commercial, so a paid version or paid add-ons exist.