Live Chat by Formilla vs LiveChat (September 2026)
Updated September 7, 2026 · Data from WordPress.org, refreshed daily · How this works
Both rank in the WordPress.org Live Chat Plugins top 10: Live Chat by Formilla at #10 and LiveChat at #7. Live Chat by Formilla leads on 3 of the 5 measures we track. Every number below comes straight from WordPress.org and is refreshed every day.
Live Chat by Formilla
Live Chat by Formilla – Real-time Chat & Chatbots Plugin
Live chat software with real-time visitor monitoring and chatbots! Live chat with your visitors for free or use a chatbot to automate self-help.
LiveChat
LiveChat – Live Chat Plugin for WP Websites
Best live chat and help desk plugin for WordPress websites. Add the LiveChat widget to engage visitors and provide real‑time customer support! 🚀
Who leads on what
Live Chat by Formilla leads on 3 of the 5 measures we track.
LiveChat ranks higher on WordPress.org: #7 against #10 in Live Chat Plugins.
LiveChat has more users: 10,000+ active installs against 2,000+.
Live Chat by Formilla is rated higher: 4.8 out of 5 from 116 reviews, against 4.6 from 98 reviews.
Live Chat by Formilla has more reviews behind its score: 116 against 98.
Live Chat by Formilla was updated more recently, on August 17, 2026; LiveChat on May 25, 2026.
Which one to pick
Each plugin is the better answer for the measure it actually leads on. Nothing here is a recommendation we invented.
Live Chat by Formilla
Pick Live Chat by Formilla if the review score matters most to you, you want the score backed by more reviews or you want the one shipping releases most recently.
LiveChat
Pick LiveChat if you go by where WordPress.org itself puts them or you want the plugin more sites already run.
Live Chat by Formilla vs LiveChat side by side
| Live Chat by Formilla | LiveChat | |
|---|---|---|
| Live Chat Plugins ranking | #10 | #7 |
| Rating | 4.8 | 4.6 |
| Reviews | 116 | 98 |
| Active installs | 2,000+ | 10,000+ |
| Total downloads | 195,429 | 1,283,491 |
| Downloads, last 30 days | – | – |
| Last updated | Aug 17, 2026 | May 25, 2026 |
| First published | Nov 1, 2013 | Mar 10, 2010 |
| Tested up to WordPress | 7.1 | 6.9.7 |
| Requires PHP | – | 7.2 |
| Pricing | Free on WordPress.org | Free on WordPress.org |
30-day download figures appear after both plugins have 30 days of tracking.
Live Chat by Formilla ratings
LiveChat ratings
How we compare these two
Every figure here is pulled from the WordPress.org plugin API every day at 03:00 UTC, for both plugins in the same run, so the two are always read on the same day. We compare only what the directory reports: active installs, the rating and how many reviews stand behind it, the last release date and, once we have a month of history, downloads over the last 30 days. Ratings are only called a win above 50 reviews each, because a handful of five-star reviews is not evidence. Nothing is weighted into an overall score, no measure is worth more than another, and neither Live Chat by Formilla nor LiveChat can pay to appear here: the pair exists only because both plugins reached the Live Chat Plugins top 10. Full methodology.
Live Chat by Formilla vs LiveChat: common questions
Is Live Chat by Formilla better than LiveChat?
Live Chat by Formilla leads on 3 of the 5 measures we track. Neither is better at everything, and the answer depends on which measure you weigh. LiveChat ranks higher on WordPress.org: #7 against #10 in Live Chat Plugins.
Which has more users, Live Chat by Formilla or LiveChat?
LiveChat ranks higher on WordPress.org: #7 against #10 in Live Chat Plugins.
Which is rated higher, Live Chat by Formilla or LiveChat?
LiveChat has more users: 10,000+ active installs against 2,000+.
Are Live Chat by Formilla and LiveChat free?
Both are free to install from WordPress.org. Live Chat by Formilla may also sell a paid version or add-ons. LiveChat may also sell a paid version or add-ons.
Alternatives to Live Chat by Formilla and LiveChat
Plugins that score close to both in the same WordPress.org rankings and tags.
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What moved this week
One email a week, built from the same daily snapshots these rankings come from: the plugins that climbed, what launched, and one ranking worth a look.