Smartsupp vs WPZOOM Connect (October 2026)
Updated October 22, 2026 · Data from WordPress.org, refreshed daily · How this works
Both rank in the WordPress.org Live Chat Plugins top 10: Smartsupp at #6 and WPZOOM Connect at #10. WPZOOM Connect leads on 4 of the 6 measures we track. Every number below comes straight from WordPress.org and is refreshed every day.
Smartsupp
Smartsupp – live chat, AI shopping assistant and chatbots
Boost your sales and turn visitors into customers with live chat, AI tools and chatbots. Smartsupp is trusted by 100,000+ online stores.
WPZOOM Connect
WPZOOM Connect: AI Chat, Click to Chat, Social Icons & Share Buttons
AI chat that answers visitors from your own pages, Click to Chat for WhatsApp & Telegram, social icons & share buttons — one floating button.
Who leads on what
WPZOOM Connect leads on 4 of the 6 measures we track.
Smartsupp ranks higher on WordPress.org: #6 against #10 in Live Chat Plugins.
WPZOOM Connect has more users: 90,000+ active installs against 20,000+.
WPZOOM Connect is rated higher: 4.9 out of 5 from 144 reviews, against 4.7 from 131 reviews.
WPZOOM Connect has more reviews behind its score: 144 against 131.
Smartsupp was updated more recently, on October 4, 2026; WPZOOM Connect on September 25, 2026.
WPZOOM Connect was downloaded more in the last 30 days: 90,449 times against 11,172.
Which one to pick
Each plugin is the better answer for the measure it actually leads on. Nothing here is a recommendation we invented.
Smartsupp
Pick Smartsupp if you go by where WordPress.org itself puts them or you want the one shipping releases most recently.
WPZOOM Connect
Pick WPZOOM Connect if you want the plugin more sites already run, the review score matters most to you, you want the score backed by more reviews or you want the one being installed faster right now.
Smartsupp vs WPZOOM Connect side by side
| Smartsupp | WPZOOM Connect | |
|---|---|---|
| Live Chat Plugins ranking | #6 | #10 |
| Rating | 4.7 | 4.9 |
| Reviews | 131 | 144 |
| Active installs | 20,000+ | 90,000+ |
| Total downloads | 398,677 | 4,190,243 |
| Downloads, last 30 days | 11,172 | 90,449 |
| Last updated | Oct 4, 2026 | Sep 25, 2026 |
| First published | Aug 29, 2014 | Mar 4, 2015 |
| Tested up to WordPress | 7.1.3 | 7.1.3 |
| Requires PHP | 5.6 | 7.4 |
| Pricing | Free on WordPress.org | Free on WordPress.org |
Downloads per day, last 48 days
Smartsupp ratings
WPZOOM Connect ratings
How we compare these two
Every figure here is pulled from the WordPress.org plugin API every day at 03:00 UTC, for both plugins in the same run, so the two are always read on the same day. We compare only what the directory reports: active installs, the rating and how many reviews stand behind it, the last release date and, once we have a month of history, downloads over the last 30 days. Ratings are only called a win above 50 reviews each, because a handful of five-star reviews is not evidence. Nothing is weighted into an overall score, no measure is worth more than another, and neither Smartsupp nor WPZOOM Connect can pay to appear here: the pair exists only because both plugins reached the Live Chat Plugins top 10. Full methodology.
Smartsupp vs WPZOOM Connect: common questions
Is Smartsupp better than WPZOOM Connect?
WPZOOM Connect leads on 4 of the 6 measures we track. Neither is better at everything, and the answer depends on which measure you weigh. Smartsupp ranks higher on WordPress.org: #6 against #10 in Live Chat Plugins.
Which has more users, Smartsupp or WPZOOM Connect?
Smartsupp ranks higher on WordPress.org: #6 against #10 in Live Chat Plugins.
Which is rated higher, Smartsupp or WPZOOM Connect?
WPZOOM Connect has more users: 90,000+ active installs against 20,000+.
Are Smartsupp and WPZOOM Connect free?
Both are free to install from WordPress.org. Smartsupp may also sell a paid version or add-ons. WPZOOM Connect may also sell a paid version or add-ons.
Alternatives to Smartsupp and WPZOOM Connect
Plugins that score close to both in the same WordPress.org rankings and tags.
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What moved this week
One email a week, built from the same daily snapshots these rankings come from: the plugins that climbed, what launched, and one ranking worth a look.