Smartsupp vs LiveChat (September 2026)
Updated September 7, 2026 · Data from WordPress.org, refreshed daily · How this works
Both rank in the WordPress.org Live Chat Plugins top 10: Smartsupp at #8 and LiveChat at #7. Smartsupp leads on 3 of the 5 measures we track. Every number below comes straight from WordPress.org and is refreshed every day.
Smartsupp
Smartsupp – live chat, AI shopping assistant and chatbots
Boost your sales and turn visitors into customers with live chat, AI tools and chatbots. Smartsupp is trusted by 100,000+ online stores.
LiveChat
LiveChat – Live Chat Plugin for WP Websites
Best live chat and help desk plugin for WordPress websites. Add the LiveChat widget to engage visitors and provide real‑time customer support! 🚀
Who leads on what
Smartsupp leads on 3 of the 5 measures we track.
LiveChat ranks higher on WordPress.org: #7 against #8 in Live Chat Plugins.
Smartsupp has more users: 20,000+ active installs against 10,000+.
Smartsupp is rated higher: 4.7 out of 5 from 131 reviews, against 4.6 from 98 reviews.
Smartsupp has more reviews behind its score: 131 against 98.
LiveChat was updated more recently, on May 25, 2026; Smartsupp on December 8, 2025.
Which one to pick
Each plugin is the better answer for the measure it actually leads on. Nothing here is a recommendation we invented.
Smartsupp
Pick Smartsupp if you want the plugin more sites already run, the review score matters most to you or you want the score backed by more reviews.
LiveChat
Pick LiveChat if you go by where WordPress.org itself puts them or you want the one shipping releases most recently.
Smartsupp vs LiveChat side by side
| Smartsupp | LiveChat | |
|---|---|---|
| Live Chat Plugins ranking | #8 | #7 |
| Rating | 4.7 | 4.6 |
| Reviews | 131 | 98 |
| Active installs | 20,000+ | 10,000+ |
| Total downloads | 385,879 | 1,283,491 |
| Downloads, last 30 days | – | – |
| Last updated | Dec 8, 2025 | May 25, 2026 |
| First published | Aug 29, 2014 | Mar 10, 2010 |
| Tested up to WordPress | 6.8.8 | 6.9.7 |
| Requires PHP | 5.3.2 | 7.2 |
| Pricing | Free on WordPress.org | Free on WordPress.org |
30-day download figures appear after both plugins have 30 days of tracking.
Smartsupp ratings
LiveChat ratings
How we compare these two
Every figure here is pulled from the WordPress.org plugin API every day at 03:00 UTC, for both plugins in the same run, so the two are always read on the same day. We compare only what the directory reports: active installs, the rating and how many reviews stand behind it, the last release date and, once we have a month of history, downloads over the last 30 days. Ratings are only called a win above 50 reviews each, because a handful of five-star reviews is not evidence. Nothing is weighted into an overall score, no measure is worth more than another, and neither Smartsupp nor LiveChat can pay to appear here: the pair exists only because both plugins reached the Live Chat Plugins top 10. Full methodology.
Smartsupp vs LiveChat: common questions
Is Smartsupp better than LiveChat?
Smartsupp leads on 3 of the 5 measures we track. Neither is better at everything, and the answer depends on which measure you weigh. LiveChat ranks higher on WordPress.org: #7 against #8 in Live Chat Plugins.
Which has more users, Smartsupp or LiveChat?
LiveChat ranks higher on WordPress.org: #7 against #8 in Live Chat Plugins.
Which is rated higher, Smartsupp or LiveChat?
Smartsupp has more users: 20,000+ active installs against 10,000+.
Are Smartsupp and LiveChat free?
Both are free to install from WordPress.org. Smartsupp may also sell a paid version or add-ons. LiveChat may also sell a paid version or add-ons.
Alternatives to Smartsupp and LiveChat
Plugins that score close to both in the same WordPress.org rankings and tags.
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What moved this week
One email a week, built from the same daily snapshots these rankings come from: the plugins that climbed, what launched, and one ranking worth a look.