Smartsupp vs Tidio (September 2026)
Updated September 7, 2026 · Data from WordPress.org, refreshed daily · How this works
Both rank in the WordPress.org Live Chat Plugins top 10: Smartsupp at #8 and Tidio at #2. Tidio leads on 4 of the 5 measures we track. Every number below comes straight from WordPress.org and is refreshed every day.
Smartsupp
Smartsupp – live chat, AI shopping assistant and chatbots
Boost your sales and turn visitors into customers with live chat, AI tools and chatbots. Smartsupp is trusted by 100,000+ online stores.
Tidio
Tidio – Live Chat & AI Chatbots
Add Tidio Live Chat to your WordPress for free to answer customers’ questions, engage website visitors, generate leads, and increase sales.
Who leads on what
Tidio leads on 4 of the 5 measures we track.
Tidio ranks higher on WordPress.org: #2 against #8 in Live Chat Plugins.
Tidio has more users: 70,000+ active installs against 20,000+.
Both are rated 4.7 out of 5 (131 and 396 reviews).
Tidio has more reviews behind its score: 396 against 131.
Tidio was updated more recently, on September 1, 2026; Smartsupp on December 8, 2025.
Which one to pick
Each plugin is the better answer for the measure it actually leads on. Nothing here is a recommendation we invented.
Smartsupp
Smartsupp does not lead on any measure we track, so pick it only for something these numbers cannot show, such as a feature you need.
Tidio
Pick Tidio if you go by where WordPress.org itself puts them, you want the plugin more sites already run, you want the score backed by more reviews or you want the one shipping releases most recently.
Smartsupp vs Tidio side by side
| Smartsupp | Tidio | |
|---|---|---|
| Live Chat Plugins ranking | #8 | #2 |
| Rating | 4.7 | 4.7 |
| Reviews | 131 | 396 |
| Active installs | 20,000+ | 70,000+ |
| Total downloads | 385,879 | 3,507,593 |
| Downloads, last 30 days | – | – |
| Last updated | Dec 8, 2025 | Sep 1, 2026 |
| First published | Aug 29, 2014 | Apr 14, 2014 |
| Tested up to WordPress | 6.8.8 | 7.1 |
| Requires PHP | 5.3.2 | 7.4 |
| Pricing | Free on WordPress.org | Free on WordPress.org |
30-day download figures appear after both plugins have 30 days of tracking.
Smartsupp ratings
Tidio ratings
How we compare these two
Every figure here is pulled from the WordPress.org plugin API every day at 03:00 UTC, for both plugins in the same run, so the two are always read on the same day. We compare only what the directory reports: active installs, the rating and how many reviews stand behind it, the last release date and, once we have a month of history, downloads over the last 30 days. Ratings are only called a win above 50 reviews each, because a handful of five-star reviews is not evidence. Nothing is weighted into an overall score, no measure is worth more than another, and neither Smartsupp nor Tidio can pay to appear here: the pair exists only because both plugins reached the Live Chat Plugins top 10. Full methodology.
Smartsupp vs Tidio: common questions
Is Smartsupp better than Tidio?
Tidio leads on 4 of the 5 measures we track. Neither is better at everything, and the answer depends on which measure you weigh. Tidio ranks higher on WordPress.org: #2 against #8 in Live Chat Plugins.
Which has more users, Smartsupp or Tidio?
Tidio ranks higher on WordPress.org: #2 against #8 in Live Chat Plugins.
Which is rated higher, Smartsupp or Tidio?
Tidio has more users: 70,000+ active installs against 20,000+.
Are Smartsupp and Tidio free?
Both are free to install from WordPress.org. Smartsupp may also sell a paid version or add-ons. Tidio may also sell a paid version or add-ons.
Alternatives to Smartsupp and Tidio
Plugins that score close to both in the same WordPress.org rankings and tags.
More Live Chat Plugins comparisons
- Buttonizer vs Smartsupp
- Buttonizer vs Tidio
- Chatway Live Chat vs Smartsupp
- Chatway Live Chat vs Tidio
- Chaty vs Smartsupp
- Chaty vs Tidio
- Live Chat by Formilla vs Smartsupp
- Live Chat by Formilla vs Tidio
- HubSpot All-In-One Marketing vs Smartsupp
- HubSpot All-In-One Marketing vs Tidio
- Simple Chat Button vs Smartsupp
- Simple Chat Button vs Tidio
Weekly · free
What moved this week
One email a week, built from the same daily snapshots these rankings come from: the plugins that climbed, what launched, and one ranking worth a look.